I resolve never to buy an appliance from Sears again. I’ll probably screw that up, but I’m keeping my fingers crossed that the washer and dryer (both Kenmore) don’t break soon. The main problem is that refrigerator is annoyingly chintzy. The door on the vegetable crisper has this tilt-out front and the latch broke. Replacement, if I remember correctly, is around $90. The freezer has a roll-out basket and the left-hand “glide” broke. It won’t latch and just slides right off the end when the basket is only about halfway out. Replacement cost is $148.
Here’s some old-timer talk: I remember when every Sears had a parts desk where you could just go down and order parts for things. I guess they only have a few repair centers now. I tried to order parts for the refrigerator online and the computer swore there was no such thing as the part number that I gave it. I tried other web sites and they’d never heard of the part number either. So finally I went to the local Sears where the really odd salesman tried calling but ended up slamming the phone down when he got stuck in a phone maze. Earlier he’d gotten really frustrated with the parts ordering computer as well.
I decided to drive out to the parts depot instead. Their magic computer was able to decode the part number but, as I said earlier, the glide (like the side rail on a kitchen drawer) was $148. What nonsense.
Oh, and guess who forgot his magic GPS map on this grand adventure? Good thing I generally know how to get places in Portland already.
I went to the gym afterwards and I didn’t do much. I did, however, feel like throwing up a couple of times. That’s what I get for sitting on my butt for almost a whole month. I’ll see if this helps me sleep at all.
Finally got to read this..!! i came here 3 times.. and i was just had too many things to do.. but came back again.. and again.. and now at 4.38am.. i’ve finally read your new year resolution… hahah!
DOOD –
We HATES Sears…
I ordered a Kenmore Elite yada yada washer and dryer last year …
No, they don’t deliver to the boonies … fine.
It took a million phone calls to get a propane conversion kit … a million. why ?
first, the salesfolks – insist you call Sears to do so … can’t be picked up in store … aaaalriiiight …
so called – wanted to get the conversion kit prior to getting the washer and dryer delivered by the delivery company I had to hire … fine.
“give me the numbers on your dryer” …
don’t have them yet – of course…
can’t do it without the numbers on your dryer …
aaargh…
called up the salesfolks … got numbers…
called parts again …
“we need the color code for your dryer ..” – I said WHITE
I need the code for that color..
called sales folks … got it..
called parts…
gave the number …
that’s not a three-digit number.
aaaargh
called sales folks –
called parts …
told them to put a ZERO before the two digits I gave them.
…
parts said ..”we don’t make a conversion kit for that model”
aaaargh.
called salesfolks –
“yes we do”
called parts…
“no we don’t”
finally I figured out – that the model number they gave me was for an electric dryer …
IDIOTS!
they have no gas dryers on the salesfloor.
aaargh.
what’s the part number?!
manager’s manager’s manager…
gets me the number – after a few more callbacks – to get her on the phone …
parts folks – ship the part…
fine.
never again.
ever.
I occasionally read your blog after clicking on your head at my own peril from your sister’s…
My sears tale of whoa…
A sears delivery guy vomited in my bathroom leaving remains everywhere (without a)asking to use the toilet and b) without acknowledging he’d been in there). After many many days of dealing with supervisors, I was offered $25 as my property wasn’t physically damaged.
Bodily Fluids, damn it! I’m still pissed and it’s been three years.
Sears is EVIL.